Руководитель ЦОД

Санкт-Петербург | Linxdatacenter| з/п не указана

Responsibilities:

• Day to day team leader of the local DC operations team
• Creating and monitoring trouble tickets in the Linxtelecom ticketing system, acting as first escalation point
• Responsible for incident management regarding the St P DC
• Responsible for customer implementations (service delivery) of DC customers
• Ensure that customers are timely updated in accordance to the SLA at a minimum.
• Develop and maintain a knowledge base in regards to trouble shooting and linking to a trend pattern.
• Regular (weekly) reporting to Director Datacenters, regarding availability and maintenance in the Saint P DC
• Ensure that local operational DC team is integrated in the global DC team.
• Ensure that all DC related processes and standards are aligned with Linxtelecom global standards
• Ensure the status of the building is of high quality, 100% availability of cooling and power to serve Linxtelecom customers
• To be responsible for the data in the Linxtelecom ITRACKS system (data owner). Keep it up to date
• Create or improve datacenter related procedures conform Linxtelecom Global Standards
• Create a year planning of minimal maintenance required by law. Maintenance should take place conform Linxtelecom change procedure
• To be responsible for  the local DC budget
• Day to day management / planning  field engineers and M&E engineers
• Create uniformity on a global level regarding datcenter security and operational procedures and processes
• To be single point of contact towards suppliers working in the datacenter. Ensure the quality done by those 3rd parties, perform audits
• To be 1st escalation point with regards to DC outages

Knowledge, Competencies & Skills:

• Excellent spoken and written English
• Team management
• Telco knowledge
• Supplier management, negotiations
• Commercial awareness
• Can do attitude
• Responsiveness to stress, can work under pressure
• Ability to work to deadlines
• Negotiating skills
• Reliable, stable personality

Experience & Background:

• Experience overseeing mission-critical environment (ideally DC)
• PM experience

Тип занятости

Полная занятость, полный день

Откликнуться на вакансию